Commvault Cloud SaaS(formerly Metallic) Status Page
Identified - We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.

Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]

Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556

Apr 01, 2026 - 16:59 UTC
Web Portal Operational
UAE North Operational
REST API Operational
East US2 Operational
Reports Operational
UAE North Operational
Usage & Metering Operational
UAE North Operational
Active Directory Operational
UAE North Operational
Dynamics 365 Operational
UAE North Operational
Database Operational
UAE North Operational
Endpoint Operational
UAE North Operational
File & Object Operational
UAE North Operational
Office 365 Operational
UAE North Operational
SalesForce Operational
UAE North Operational
VM & Kubernetes Operational
UAE North Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 10, 2026

No incidents reported today.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026
Completed - The scheduled maintenance has been completed.
Apr 7, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Apr 4, 08:01 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

Unresolved incident: Exchange Online Backup Failures (Forbidden Errors).

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Mar 24, 08:02 UTC