Commvault Cloud SaaS(formerly Metallic) Status Page
Identified - We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.

Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]

Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556

Apr 01, 2026 - 16:59 UTC
Web Portal Operational
UAE North Operational
REST API Operational
East US2 Operational
Reports Operational
UAE North Operational
Usage & Metering Operational
UAE North Operational
Active Directory Operational
UAE North Operational
Dynamics 365 Operational
UAE North Operational
Database Operational
UAE North Operational
Endpoint Operational
UAE North Operational
File & Object Operational
UAE North Operational
Office 365 Operational
UAE North Operational
SalesForce Operational
UAE North Operational
VM & Kubernetes Operational
UAE North Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 7, 2026

No incidents reported today.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026
Completed - The scheduled maintenance has been completed.
Jun 2, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 20:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
May 30, 08:01 UTC
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026
Completed - The scheduled maintenance has been completed.
May 26, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 20:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
May 23, 08:01 UTC
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.